Refund policy
Return & Refund Policy
Solvanio wants customers to have a straightforward experience if an order needs to be returned. Eligible return requests may be submitted within 30 days after the order is delivered.
Return Requests
Before returning a product, please contact us at:
Please include your order number, the item involved, and a short explanation of the reason for the return.
If the product arrived damaged, defective, incomplete, or incorrect, please include clear photos showing the issue.
Once we review the request, we will provide the applicable return instructions by email. Please wait for our instructions before shipping any item back.
Return Eligibility
A product should normally be returned:
- Unused and in good condition
- With its original packaging where applicable
- With included accessories, parts, and labels
- Without damage caused after delivery
- With valid order information
Items returned incomplete, altered, heavily used, or damaged after receipt may not qualify for a full refund.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If something is damaged, defective, missing, or different from what you ordered, contact us promptly at sfwqxfzcit@outlook.com.
After reviewing the information provided, we may offer a replacement, refund, or another appropriate solution.
Return Restrictions
Returns may not be available for:
- Personalized or specially made products
- Opened personal-care or hygiene products
- Perishable goods
- Gift cards
- Items damaged through misuse
- Products clearly identified as final sale
If you are uncertain whether a product qualifies, please contact us before returning it.
Return Shipping Costs
For ordinary returns based on customer preference, the customer is generally responsible for return shipping.
If the return is due to an incorrect, damaged, or defective item attributable to us, we will provide additional instructions regarding return shipping.
We recommend keeping the shipment receipt and tracking information until the return is completed.
Refunds
Once an approved return has been received and reviewed, we will notify you of the refund status.
Approved refunds are issued back to the original payment method, generally within 10 business days after approval.
Your bank or payment provider may take additional time to post the funds.
If more than 15 business days have passed since approval, contact:
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible.
We will try to assist before fulfillment begins, but once an order has been processed or shipped, cancellation or modification may no longer be available.